The Spirit of Kripa is revealed.
This
year, following the Annual Day Celebrations, significant members of all Kripa
Centres gathered in Bandra, Mumbai from 16-18th August for an in depth review of operational systems and
management quality up gradation efforts. This included our current perspectives
and addressing areas and methods where we need to make changes for improvement.
Dr
Ashok Bedi, International Expert in Jungian
Analysis based in the USA and Mumbai-Kripa Jungian Centre Mentor, addressed us
on 17th morning, through the internet conferencing mode to provide us insights
into 'The Jungian Perspective of the 12 Steps of Alcoholics Anonymous'. This is
a programme that we have to practice for ourselves first so that we bring
better and wider insights into our counselling efforts.
Mr.
Conrad Saldanha, Management Consultant, engaged
the team from the 16th and the first half of the 17th following Dr Bedi's
session. Presenting unique concepts tailored to our work, he involved the
members in exercises to generate new concepts and practical methods towards
quality delivery and future developments. This was a total revelation. To know that answers to issues lie within us! All it required
was to review in depth and to frame the right questions. The methodology could be practiced at center levels to ensure
progression and sustainability. We have much work to do and as our patients
deserve quality and it behooves us to put in our best efforts in all sincerity!
Conrad’s understanding of the essential nature of our works and systems and
working conditions was truly gratifying. The absolutely gentle and
participatory manner of his presentations and unique instructions were much
appreciated and we give him our heartfelt thanks.
Dr
Francis Pinto, Kripa Trustee, addressed the
group on the 17th. He highlighted some of the important issues
before the Board of Trustees, including upgrading technology at centres and
developing a group operational methodology through information technology
systems, wider inclusion of Women and Children in our programme, developing new
and high quality centres in Goa, up gradations in Training and Research, better
working conditions and security for Kripa staff, improved infrastructures of
the centres and long standing financial sustainability of Kripa Foundation. He
prioritized Goa Centres, IT systems, women and children care and improved
infrastructures for early completion.
Following
this, the members with the support of the Mumbai Guiding Board, made efforts to analyse the existing operations through
database study and arrive at our plus and minus points and clarity in methods,
keeping in mind the Standardisation Concepts that were taken on board since the
Centre Heads meeting last year end. The levels of openness in this exercise
indicated maturity and sincerity towards our existing efforts. We were more
than willing to accept our deficiencies. No doubt there were many deficiencies
in our outputs, but sincerity of effort based on existing understanding was
never lacking. Jointly, we have to look forward to a new era of quality care.
Father
Joe was with us all along and gave us his special insights and
support as we went through the exercises and deliberations, to the extent of
being with the staff till late nights hours after the sessions, talking and
understanding the difficulties of each centre through their representatives.
“Our patients hand over their very
lives in our care. Quality care starts within our own developed capacities and
understanding, and our Spirit of Service. It’s time that we deliver the
promise.” said Fr. Joe.
Submitted by
Dr Shashi Menon,
Medical Director.
Collages
Newsdesk
